At [HS LEATHERS], we are committed to your satisfaction with your leather jacket purchase. If it doesn’t meet your expectations, we offer a 30-Day Refund & Exchange Policy to make returns simple and hassle-free. Please review the guidelines below for a smooth return or exchange process.
Our Policy in Brief
- Return/Exchange Window: You have 30 days from the delivery date to return or exchange your leather jacket.
- Free Returns within the UK: All returns and exchanges within the United Kingdom are free of charge.
- Customized Leather Jackets: We cannot accept returns or exchanges on customized leather jackets.
Return & Exchange Process
- Eligibility Requirements
- Jackets must be returned in unused, unworn, and original condition with all tags attached.
- Items showing signs of wear, alterations, or damage may not qualify for a full refund.
- Customized Jackets (e.g., jackets with unique modifications, personalized monograms, or custom fits) are non-returnable and non-exchangeable due to their bespoke nature.
- Initiating a Refund or Exchange
- To begin your refund or exchange, complete this return form File A Return with your order number or email address. Once submitted, our team will reach out within 24 hours to guide you through the next steps. Alternatively, you can contact our support team directly at support@hsleathers.com.
- Processing Your Refund or Exchange
- Refunds: Once your item is received and inspected, we will process your refund within 5-7 business days. The refund will be applied to your original payment method, and we’ll notify you by email when the refund is complete.
- Exchanges: For exchanges, we will ship your new item after receiving and verifying the returned item. You’ll receive an email with updated tracking information once your exchange is shipped.
- Late or Missing Refunds
- If you haven’t received a refund yet, please first check your bank account. Then, contact your credit card provider, as it may take additional time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at support@hsleathers.com.